Contact

How can we help?

For product support, order questions, warranty requests, or pre-purchase inquiries, send the ipolo team a message.

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We reply from support@ipolohome.com. Search your inbox, Spam, Junk, or Promotions for “ipolo”, and mark our reply as “Not spam” if needed.

Name

What can we help with?

Purchase & product details

For after-sales support only. You can skip this section for pre-purchase or business inquiries.

How would you like us to help?

Tell us your preference. Our team will review eligibility before approving a replacement or refund.

Order number Optional

Purchase channel Optional

Product model Optional

Serial number Optional

Look for S/N or Serial No. on the product label. Check the back of your ice maker first; leave blank if you cannot find it.

Where should we send an approved replacement?

Enter your current delivery address, even if it differs from your original order. We may not be able to view your marketplace order's address. Please do not enter only “same as my order”.

Recipient name

The name of the person receiving the replacement.

Phone number

Include the country code, e.g. +1 for the U.S. For delivery and support, not marketing.

Street address

Apartment, suite, unit, etc. Optional

Country / region

City

State / province Where applicable

ZIP / postal code

If your country does not use postal codes, enter N/A.

I confirm this is my current shipping address. If my replacement request is approved, ipolo may ship the replacement here without asking me to confirm the address again. You may call me about this support request if you cannot reach me by email. Optional

Submitting this form does not approve a replacement or confirm delivery availability. These details are for this support request and approved replacement delivery, not marketing.

Message

* Required for your selected request.